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Privacy Policy - GDPR

Last Updated: April 2018

This Privacy Policy - GDPR is an integral part of the Agreement about LivescoreShop.com as set out in the provisions regarding processing of personal data in the Agreement about LivescoreShop.

The following Privacy Policy covers how any data directly or indirectly relates to the entity called the Customer in the Agreement (the "Customer") is handled and processed by LivescoreShop, ENETPULSE Ltd, 154, 2nd floor, The Strand, Gzira GZR 1025, Malta (the "Supplier"), together referred to as the "Parties" and separately as a "Party".

Lawful basis

In accordance with EU GDPR effective May 25th 2018 we follow the lawful basis of consent to collect and process the data described in this document. Each user on Livescoreshop.com will be asked to give consent, allowing the Supplier to collect and process personal information related to and necessary in order to provide the Customer with live sports data. (for more information refer to: http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&from=EN)

What information we collect about you

Item Reason
Username Used only in regards to login
Password Used only in regards to login. Encrypted
First name In order to properly identify the Customer
Last name In order to properly identify the Customer
Email In order to properly identify and to be able to contact the Customer.
Address Optional
Phone number Optional
Country This information is required as there are certain Geo restrictions that apply to the delivery of sports data.
IP Address The IP address should be the IP address of the server you will use to access the XML files, i.e. If you do not know this, you can start by allowing the IP of the computer you are using now (e.g. use whatismyip.com) and then you can change this in your profile later.
You CAN ONLY ACCESS THE XML files using this IP address
Payment details We collect certain payment and billing information when you register for certain paid Services. You need to provide payment information, such as payment card details, which we collect via secure payment processing services.

How we use information we collect

The information the Supplier collects about the Customer is used to ensure that the correct data is provided to the approved server using the IP the Customer registered upon signup.
The Supplier uses the credit card information provided by the Customer in order to secure payments for services rendered. The payment details are shared with payment provider S5 (https://www.s5.dk), and all informations shared with S5 is transferred securely. Only required information is shared with S5.

How we share information we collect

The Supplier will never share any information with 3rd party without first notifying the Customer in order to obtain specific consent. The information is shared internally within the Supplier, but only to relevant people. This is done to ensure the Customer gets the best possible user experience.

How we store and secure information we collect

The Supplier uses a data hosting service provider in Ireland to host the information collected, and uses technical measures to secure the Customer's data. For more information, see https://aws.amazon.com/what-is-aws/.

While we implement security features designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.

How to access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.
This is done by contacting support@livescoreshop.com.

You can access your profile information from your account and you can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content.

If you no longer wish to use our Services, you can deactivate your account by contacting support@livescoreshop.com. Please be aware that deactivating your account may not mean that we delete your information; see "How we store and secure information we collect".

You may opt out of receiving communications from us by updating your email preferences within your account settings menu, or by contacting support@livescoreshop.com. Even after you opt out from receiving messages from us, you will continue to receive important messages from us regarding the use of Livescoreshop.

You can at any time revoke your consent by accessing your user account. When revoking consent for us to store data, the service will no longer be available to the Customer.

Other important privacy information

A "cookie" is information stored on a Visitor's computer by a web server and used to customise their web service. Cookies are used to remember your login status. Without this, you would have to login very frequently (every time you click a link) which would be annoying.
We use cookies to store your session info and to analyse our traffic. We also share information about your use of our site analytics partners. See http://www.google.com/policies/privacy/partners/

When you write to our support email, your message is stored in our ticket system. We store it so we can more easily see previous communication when you contact us.

Site usage
Like many other sites, we use Google Analytics. Google Analytics helps us to analyze how our site is used. We do not use information specifically about you, we use statistics about the general usage of our site. As an example, the statistics may show that 50000 people accessed the contact page and we can thus focus our effort on making it easier to contact us.

Any questions or comments relating to this Privacy Policy can be sent to support@livescoreshop.com.


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